Frequently Asked Questions

What payment methods do you accept?

Currently, we only accept Cash on Delivery (COD). Pay when your order arrives at your doorstep. No online payment or credit card is required.

How do I place an order?

Browse our products, add items to your cart, and proceed to checkout. Fill in your delivery details and submit. You can also order directly via WhatsApp by clicking the "Order via WhatsApp" button on any product page.

Do you deliver outside Pakistan?

Not at the moment. We currently deliver within Pakistan only, covering all major cities and towns.

How long does delivery take?

Karachi: 1–2 days. Lahore/Islamabad: 2–3 days. Other cities: 3–5 days. Remote areas may take 5–7 days. Orders are processed within 24 hours.

Are your products genuine?

Absolutely. Every product we sell is 100% authentic, sourced directly from authorized distributors. We never sell counterfeit or refurbished items.

Do products come with a warranty?

Yes. Most products carry a manufacturer's warranty. Warranty duration and terms vary by brand and product. Check the product page or contact us for specific warranty information.

Can I return or exchange a product?

Yes, within 7 days of delivery if the product is defective, damaged, or not as described. The item must be in original packaging and unused. See our Return Policy for full details.

How do I track my order?

Once your order is shipped, we will send you a tracking number via WhatsApp or SMS. You can use this to track your package on the courier's website.

What if I receive a damaged product?

Contact us immediately via WhatsApp or our contact page with your order reference and photos of the damage. We will arrange a replacement or refund.

Can I cancel my order?

Yes, you can cancel your order before it is shipped. Contact us with your order reference. Once shipped, orders cannot be cancelled but you may be eligible for a return.

Do you have a physical store?

We operate primarily online. You can browse our entire catalog on our website and place orders for delivery. Contact us for any inquiries.

How do I contact customer support?

You can reach us through our Contact page, via WhatsApp, or by email at hello@antech.pk. We typically respond within a few hours during business hours.

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